To help us deal with your complaint, please provide us with:
- A) details of the issue giving rise to your complaint and;
- B) any contact you have had with Economy Mobile so far.
Our team can be contacted in the following ways:
- You can use this online form to provide us with the details of your complaint in writing.
- If you would prefer to make a complaint about Economy Mobile over the phone, please call us free from a landline on 03331039063 or 500 from your Economy Mobile.
An Economy Mobile colleague will ask you about the nature of your complaint and seek to resolve the problem while you are on the line with us. If this is not possible in a timely manner over the phone, they will agree a future course of action with you. If you are not happy after speaking an Economy Mobile colleague, you can initiate the Economy Mobile complaints procedure by writing to us via either one of the following channels.