Hi, from Economy Mobile. 

Firstly, we would like to thank you for being a loyal Economy Mobile customer and choosing us as your mobile network provider.

Unfortunately, due to Economy Energy ceasing to trade, Economy Mobile intend on ceasing our services. 

As Economy Energy have ceased trading, you will no longer receive any free £5 bundles or credit that you may have been receiving whilst being an Economy Energy customer.

If you are an Economy Mobile customer and you wish to keep your number, we have been working with Phone Co-op to allow you to do so. They are offering to honour all remaining credit balances if you switch your services to them. To do this, please follow the steps below:

  1. Send an email to support@economymobile.co.uk requesting a PAC code. You will need to do this by Monday 18th February 2019.
  2. Call 08002540182 or email economymobile@thephone.coop, and leave your name, address, Economy Mobile phone number and PAC supplied by Economy Mobile.
  3. Phone Co-op will process the switch of your number.

We would like to thank you once again for having chosen Economy Mobile.

Kind regards,

Ashley @ Economy Mobile

 

Terms of transfer:

  1. Economy Mobile tariffs, bundles or offers will not be available on The Phone Co-op's service
  2. You agree that The Phone Co-op can request your cash balance information at the time of transfer from Economy Mobile
  3. Your remaining bundle balance (minutes, texts and/or data) on Economy Mobile will not transfer
  4. The Phone Co-op will add your remaining cash balance from your Economy Mobile to your new SIM as a goodwill gesture using the information provided at the time of transfer and therefore The Phone Co-op cannot guarantee the accuracy of the information.
  5. You cannot transfer the balance to another provider or exchange the balance for cash.
  6. You will need to register a new on-line credit card account.  Your account with Economy Mobile will discontinue.
  7. The balance will only be added once your number has been transferred therefore there may be a short period of time before your balance is added.
  8. The PAC only lasts for 30 days.  If you do not use it, Economy Mobile may terminate your number.
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